Smart Living Steam Mop

Q:           How long do the mop pads last?

A:            Each pad can be washed in the washing machine over 200 times, with average domestic it should last you at least 2 years.

Q:           If the pads last 2 years, why would I need to get extras. Can't I just wash these and reuse them?

A:            This depends on the size of your house. Your mop will work most effectively if you keep moving on to clean and dry pads. When you see streaks of either water or dirt, then your pads are either too dirty or wet and need changing. This is particularly important if your floor is water sensitive or, in the case of some ceramic tiles, highly polished. So if you have a larger house you may need more than one pad to do the whole house in one sitting. Also, you may like to keep spares in case your pad/s are in with the dirty laundry at the time you want to use it.

Q:           Will it clean the grout between the tiles?

A:            Yes, where ever the pad touches it will clean. However, if the grout is recessed and very narrow, you may need an appliance with a nozzle, but generally repeated mopping will remove any grease and grime as the steam gets deep into grout to break it down.

Q.           Can I do my curtains?

A.            The mop is not designed to work upside down, but it will deodorize and sanitise your drapes just be sure to use it horizontally. Be aware you will need to vacuum the drapes first to remove dust and dirt which when combined with the steam could turn to mud. Also air your curtains thoroughly to
deter mildew.

Q:           Will the steam lift the glue on laminates/tiles/vinyl?

A:            The Smart Living Steam Mop was designed for domestic floors and uses a domestic heat level; it should not affect the glue under your flooring surface. However, we always recommend you adhere to the manufacturer’s specifications, and never leave the mop in the one spot for more than 8 seconds at any time. Stubborn stains respond best to repeated moppings rather than a prolonged scrub, so do a little every day until the stain is gone if it is taking too long.

Q.           How does it work on slate and other uneven floor surfaces?

A.            The steam will shoot down quite a way breaking down grease and grime and the pad will pick up any residue. However, if you feel the grooves in your floor are too deep then try using two pads at the same time. This doesn’t affect the flow of steam, but has the added advantage of being deeper to get right into those grooves.

Q:           What about tiles with a sharp edge?

A:            Again, two pads works well in this scenario.

Q.           Can any oils/disinfectants be used with it?

A.            Nothing but water must EVER be used in the tank. The steam produced is more than adequate to disinfect, deodorize and sanitize your flooring surfaces, in fact major hospitals and commercial kitchens clean with pure steam. However, if you prefer a particular aroma such as lavender, citrus or eucalyptus then put a little in a spray bottle and spray on the floor before mopping. The heat has the effect of greatly intensifying the properties of the oils.

Q:           I have turned on my mop and it’s making a noise but no steam is coming out. What do I do?

A:            This is caused by an air lock in the water tubes which can happen to a brand new mop from the quality control process or to your existing mop from it standing with water left in the tank. To remove an air lock simply press the "on" pedal for steam and while holding horizontally quickly swing the handle up and down. If this doesn’t do the trick give our customer service team a call, we will be happy to help.

Q:           I have water sensitive floors and I am finding sometimes the mop leaves streak marks. How can I prevent this?

A:            You may need to put a fresh mop pad on as the one you are using is possibly too wet or dirty. Also here is a useful tip; once you have depressed pedal to "off", keep on mopping until all residual steam ceases. Then, with a sweeping motion, sweep the mop off the floor. This eliminates the "sweat mark" sometimes left behind that can cause streaks.

Q:           Once I have spot cleaned a section of my carpet how do I raise the carpet pile again?

A:            Simply put the carpet glider back on and go over that area again to raise the pile in that area. This ensures your carpet will dry with uniform length.