Frequently Asked Questions

Is Exception Enterprise a registered Australian Business?
Yes. Exception is a registered Australian Business and we are registered in the Australian Business names registry.
Our Australian Business Number (ABN) is 32116171718

How do I contact Exception?
You can contact us direct by telephone on +617 5574 6999 or you can email us at info@exception.com.au

What do I do if I am not happy with a product I purchased?
Please contact our office and speak with our Customer Services Team, they are always happy to help.

What payment methods do you accept?
For Australian customers we also accept Direct Bank Deposit, Cheques and Australia Post Money Orders.
Please Note: That no order will be sent until payment has been cleared.

Where do I deposit the payment for Direct Deposit?
Please deposit full payment into the following account, and include your Full Name as the transaction reference number so that we can easily identify the source of the payment:

Account Name: Exception Pty Ltd
Bank: ANZ
BSB Number: 014 527
Account Number: 495409923

Its been 7 days or longer and I haven't received my order, when did you send them?
We pack and send orders daily. Your order will usually be sent the day after payment shows.
Australia Post often has busy periods and we have had parcels take up to 7 days to arrive so please be patient.

Do you ship internationally? We can arrange international shipping.  Please contact our office via telephone or email and we can then provide you with an estimated shipping price.